Anue Systems Support

Support Contacts

Telephone Support

+1 (512) 600-7200
Email

support@anuesystems.com

Anue Systems is dedicated to building the highest quality products, coupled with a commitment to providing industry leading customer support services. The key components of Customer Support Services include:

Software Updates

Products are kept current with the latest features and bug fixes. When on maintenance, you will receive automatic notifications when updates are ready for download.

Technical Support

Customer support is available to you from trained support engineers located at the Anue Facility in Austin, Texas, USA.

Hardware Support

In the event that you need to repair any hardware systems, Anue Systems offers return to factory repair and advanced replacement options as described below.

Feature	Standard	Gold	Platinum
Software Updates	Included	Included	Included
Technical Support (via telephone or email)	9:00 AM - 6:00 PM CT Monday - Friday	9:00 AM - 6:00 PM CT Monday - Friday	Global 24 x 7 x 365 Availability
Maximum Response Time (via telephone or email)	One day	Four hours	Three hours
Hardware Support	Return to factory	Advanced Replacement	Advanced Replacement

Support Contact Information

Standard / Gold Levels
- Telephone:
  - +1 (877) 268-3269 (Toll Free, US & Canada)
  - +1 (512) 600-7200 (Support Hotline)
  - +1 (512) 600-5400 (Direct Dial to Operator)
- Email: support@anuesystems.com
Platinum Level
- Please contact your assigned premium support phone number.